Privacy Policy

At Crumb & Kettle, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders for our products and services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways when you interact with our online platform, including, but not limited to, when you:

• Provide it directly: Such as when you make a purchase, place a custom order, register for an account, subscribe to our newsletter, respond to a survey, or contact us through our online forms. This information may include your name, email address, postal address, phone number, and payment details.
• Automatically collect through your use of our site: When you visit our website, we may automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
• From third parties: In certain limited circumstances, we may receive information about you from third parties, such as payment processors, marketing partners, or social media platforms, in accordance with their privacy policies.

2. How We Use Your Information

The information we collect is used to:

• Process transactions: To fulfill your orders for baked goods, custom cakes, and catering services, and to manage payments.
• Provide services: To deliver the products and services you request, including managing your account, providing customer support, and communicating with you about your orders.
• Improve our offerings: To personalize your experience on our site, understand your preferences, and develop new products and features.
• Communicate with you: To send you marketing and promotional communications that may be of interest to you (if you have opted in), and to respond to your inquiries or requests.
• Ensure security: To protect our site, services, and users from fraud and other security threats.
• Comply with legal obligations: To meet our legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following situations:

• With service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing, hosting, analytics), or servicing you, provided that those parties agree to keep this information confidential and secure.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With your consent: We may share your information with other third parties with your explicit consent.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

5. Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data. These rights may include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

6. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crumb & Kettle

315 Piccadilly Circus

London, Greater London

SW1Y 4UQ